Swarnava Sengupta

A Pseudo-Geek

Summary

I’m Swarnava. A Computer Engineer, Open Source Evangelist, Keen Mozilla follower, Tech Geek. I make things. I am a Movie Buff, Foodie and one of the bunch full of Indians listed in the Firefox browser's credits....

Skills

Open Source
Community Building
HTML
CSS
Linux
Vim
Git
Osx
SQL
Python
Windows
Bash
Mercurial
Social Media
Bugzilla
Wiki

Work Experience

Kayako Gurgaon/India

Customer Support Advocate

Present

Helping On Making A Productive Change On A Software That Help To Make Customer Experiences Better For Everyone.

Curricular Engagements

Spreading the Mozilla Manifesto.

(to make the web a better place)

Present

  • I've been a long time contributor to the Mozilla project started in 2011 on L10n and began volunteering on Mozilla Support.I'm here to help our contributors help our users.I focus mainly on the forum and social media support.I mentor new contributors to get started on SUMO project.

  • I contribute to Firefox Desktop & Firefox for Android QA.

  • I love finding compatibility issues around the web, Contributor of Webcompat project where all web users, developers and browser vendors to get involved in the web compatibility effort. Our goal is to make it easy to report and view problems for any part of the web.

  • Serving on the Featured Add-ons Board for the past year and a two, helping to nominate and select add-ons that are featured on AMO every month.

  • Mozilla Reps since May 2013, helps people with public speaking, as part of initiatives like Mozilla Tech Speakers.

User Support & QA Volunteer at Telegram

Present
  • I help Telegram Desktop, Osx & Android user. A cross platform messenger that serves 15 billion messages per day, & 3.5 million new users around the world are signing up on for the service every day.

Education

West Bengal University of Technology

Bachelor of Computer Application, 2013 - 2016

Pre Graduation

WBBSE & WBCHSE, 2005 - 2013

Hobbies & Interests